Question 1

What is our Turnaround Time and do we offer Rush services

Accepted Answer

Our turnaround time is 7-10 business days once mockup is approved and payment has been made.

Rush services are available
Rush time frames are based on our current production schedule, receipt of art approval & arrival of merchandise.
*Rush services are not available with embroidery jobs
1 Day: 10%
2 Days: 20%
3 Days: 30%
4 Days: 40%
5 Days: 50%
6 Days: 60%
7 Days: 70%
8 Days: 80%
9 Days: 90%
10 Days: 100%
Rush time frames are based on our current production schedule

Question 2

Payment options

Accepted Answer

Due In Full:
Payment is due IN FULL before being moved to process.
** unless stated otherwise
Net Terms: ­Orders with Net Terms (i.e. Net 15 or Net 30) cannot be accepted at this time, we are a small family owned print shop as we would require 100% full payment upfront.

Question 3

Quotes & Estimates

Accepted Answer

Quotes and estimates are good for 14 days unless stated otherwise

Question 4

Artwork Creation & Ownership

Accepted Answer

All artwork created by HTX Print Shop is the sole property of HTX Print Shop. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing that is not being created by HTX Print Shop. is owned by you or its rightful owner, not HTX Print Shop. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

Question 5

Art Preparation

Accepted Answer

Art not supplied in a print ready format (Vector, AI, PSD, PDF) is subject to be billed at our current rate. We will always give you an estimate before doing this work.

Any art preparation done is the property of HTX Print Shop.

This includes: 
Art Separations for Screen Printing
Digitized files for Embroidery
Logos we have redrawn or vectorized due to lack of quality or resolution

That file is the property of HTX Print Shop,  although the artwork itself, is still your property.

Question 6

Art Approval & Mockups

Accepted Answer

All artwork must be approved online. Upon receiving your initial mockup, you will be allowed two additional set of revisions free of charge. 
Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. 
Changes to the artwork after approving the mockup could push back your completion date.

We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

Question 7

Do we offer refunds?

Accepted Answer

Before we begin production on any project, we send our clients a mockup to review and approve. For this reason, we do not offer refunds. 
Within 14 days of receiving your order, if you find there is a reasonable issue with it, we may offer a reprint or credit on your next purchase.

Question 8

Our Guarantee

Accepted Answer

We fully stand behind our work. If for any reason within 14 business days of receiving your order, you find a mistake and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.

Question 9

Out of Stock Items

Accepted Answer

HTX Print Shop will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-­order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

Question 10

Manufacturer Defects

Accepted Answer

HTX Print Shop is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, washing inconsistencies or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.

Question 11

Garment Subjectivity

Accepted Answer

HTX Print Shop will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.